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Thinking about changing your IT Support Provider

Thinking about changing your IT Support Provider

As we all know, when you are choosing a supplier for anything in your professional or private life, it is important to get it right. And in this day and age, when we are increasingly dependent on technology for everything from managing our home heating to powering a business, it is vital that your IT provider hits all the right buttons.

So how do you know if it is time to change your IT provider? Over the years we have found there is definitely a Top Five of why a business might look to change their IT supplier:-

Communication – this is so important. You need to be able to contact them! Are you always on hold? Do they have a limited Out Of Hours service? Do they get back to you and tell you what’s going on?

Response and Repair Time – this is obvious! Why else are you paying for a service if it is not to get your IT fixed as fast as possible? If its broken you naturally want it fixed now.

Capability – they might talk the talk, but do they walk the walk? Can they actually deliver the service you want them to give?

Size – has your company expanded so your IT requirements have outgrown a smaller provider who once perfectly suited your more modest needs.

Change – very often a change is as good as a rest, so it’s always good to shop around!

However, if you are thinking of a change, do your research! Remember, it is not hard to figure out the search terms for a company looking for IT support and there are plenty of companies out there capitalising on this – paid-for advertising can propel a company right to the top of the list, are they what they say they? Could they be over-selling their services or maybe even imitating another company with a great reputation? Can they deliver on what they promise?

Here at Anglia IT Solutions, we have been delivering on our promises for over a decade. We are proud to work with some of the most prestigious companies in the region, including the Sandringham Estate, for which we have a Royal Warrant. We think this shows how committed we are to providing outstanding IT support. So if you are thinking of a change, do give us a call and we would be happy to talk to you about our friendly, reliable and professional service.

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