For business IT peace of mind call
01553 609969
01603 959000

Support

Anglia IT Protection has a comprehensive range of flexible support packages, which are designed to suit your individual business requirements, as well as your budget.

Guaranteed to offer you the peace of mind that the hardware and software so critical to your business is protected by our professional and experienced team.

Our Service Level Agreements can include:­

  • Telephone support and remote support
  • On-site support
  • Engineer call-outs
  • Workshop repair
  • Proactive monitoring
  • Health checks and IT reviews
  • Asset audits and inventory tracking
  • Third party liaison

Support Helpdesk opening hours Monday - Friday 07.00 - 18.30 (Extended Hours Support Available at additional cost)

Managed Support (Break Fix)
Bronze
Silver
Gold
Response Time
Defined Critical Issues
30min, 8hr target fix
15min, 4hr target fix
15min, 4hr target fix
Telephone Support
For technical advice and fault resolution
Token
Engineer Remote Support
Remote support via screen sharing ta resolve problems
Token
Engineer Onsite Support
Time an engineer spends onsite resolving problems
Token
Reduced hourly rate
Call Outs
Charges associated with an engineer attending site
Token
Reduced hourly rate
Workshop Repair Labour
Computer repairs -when returned to workshop
Token
3rd Party Liaison
Assistance or support with 3rd party providers
Token
Quarterly Review
Quarterly onsite service and business review
Proactive Monitoring and Alerting
24/7 Remote monitoring of system assets to identify potential problems before they arise
Initial Site Audit
Initial site audit, documenting system assets, configurations and health checks
Token
Server Administration
i.e. Additions or modifications to user accounts, shared files or security settings on the server
Token
Fix Engineer Time
i.e. New hardware/software installation , users, projects
Token
Reduced hourly rate
Reduced hourly rate

Our Blog

Anglia IT Solutions continues to expand

Due to our amazing growth we are seeking a field based Account Manager Read More »

In-House IT vs Cloud IT Workshop

In-House IT vs Cloud IT Workshop, 8th of November (King's Lynn) and 9th of November (Norwich) Read More »

We are recruiting

Anglia IT is looking for a Telesales person to join our team Read More »

Call today to learn more about how you can protect your IT infrastructure and data with Anglia IT Protection

King's Lynn Office01553 609969

Norwich Office01603 959000